FAQ
Frequently Asked Questions (FAQ) | Aurelia Fashions
1. What is Aurelia Fashions?
Aurelia Fashions is a women's fashion brand inspired by the old money aesthetic, offering timeless, elegant, and sophisticated pieces at an affordable price. Our collections are designed for modern women who appreciate class, heritage, and understated luxury.
2. Where do you ship?
We offer worldwide shipping, including the United States, Europe, Canada, and Australia.
3. How long does shipping take?
Shipping times vary depending on location:
- USA: 5-7 business days
- Europe & UK: 6-10 business days
- Canada & Australia: 7-12 business days
- Rest of the World: 10-15 business days
(Delays may occur due to customs processing or during peak seasons.)
4. How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also track your order using our Order Tracking page on our website.
5. What is your return & exchange policy?
We accept returns & exchanges within 14 days of delivery. Items must be unused, in original condition, with tags attached. Visit our Return & Refund Policy page for more details.
6. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and Shopify Payments. Secure transactions are our priority, ensuring a seamless checkout experience.
7. Do you offer discounts or promotions?
Yes! We frequently offer exclusive discounts and seasonal promotions. Sign up for our newsletter to stay updated on the latest offers and get early access to our new collections.
8. How do I style the old money aesthetic?
The old money style is all about elegance, simplicity, and high-quality fabrics. Pair our pleated skirts, tailored blazers, and fine knits with minimalist accessories for a classic, sophisticated look. Check out our style guide blog for more fashion inspiration.
9. How do I contact customer support?
Our support team is available Monday - Friday, 9 AM - 6 PM (EST). You can reach us at officialaureliafashions@gmail.com, via Instagram DM, or through our Contact Us page.
10. Is Aurelia Fashions sustainable?
We are committed to slow fashion, using quality materials for long-lasting wear. We believe in investment pieces over fast trends, ensuring that our garments remain stylish for years to come.